Contact Octafx Customer Support in India

Our Customer Support Services in India

Octafx offers dedicated customer support tailored to Indian traders. Our support team operates around the clock to address account, platform, and transaction inquiries promptly. We provide multilingual assistance in English and Hindi, ensuring clear communication. Multiple contact channels are available for your convenience, including live chat, email, and phone. Response times are optimized to keep your trading experience smooth and uninterrupted.

We maintain a robust infrastructure to ensure queries are managed efficiently. Our team is trained to resolve issues related to account verification, deposits, withdrawals, and technical platform problems. Indian market specifics are fully integrated into our support protocols.

Live Chat Support Access

The Octafx live chat is the quickest assistance method for Indian users. Access it via the Octafx dashboard or official website, where a chat icon is available on every page. After clicking the icon, you enter your account email or number to start a session. Your query is then directed to a specialist with relevant expertise. Live chat supports file uploads and screen sharing for detailed troubleshooting.

• Open your Octafx account dashboard.
• Click the chat icon in the bottom-right corner.
• Enter your registered email or account number.
• Describe your issue or question clearly.
• Upload any relevant screenshots if needed.

Our support team uses secure protocols during screen sharing, allowing direct assistance with platform navigation. This feature is optional and requires your approval before activation.

Email Support System

Email support is ideal for complex issues requiring attachments or detailed explanations. Send your inquiry to support@octafx.com including your account number in the subject. Our system categorizes emails to route them to the appropriate specialist. Providing transaction IDs or error messages in your email accelerates resolution. We guarantee acknowledgment within 30 minutes during India’s business hours.

Email Response Procedures

All emails receive systematic follow-ups every 4 hours if unresolved. Priority is given to security concerns, withdrawal delays, and platform errors with escalation to senior specialists. The full email conversation is saved for reference, ensuring clarity throughout the support process.

Phone Support Services

Our phone support is available daily from 9 AM to 9 PM IST, coinciding with active Indian market hours. Call +91-80-4718-5000 to connect with support specialists immediately. During peak times, a callback option ensures no call is missed. Phone support is prioritized for urgent matters such as account lockouts or suspicious activity.

• Have your account number and registered phone ready.
• Dial the dedicated Indian support number.
• Select the appropriate menu option.
• Discuss your issue directly with the specialist.
• Request conference call support for complex issues if needed.

Calls may be recorded for quality control with your consent. Our team ensures swift validation and resolution of urgent issues.

Self-Service Help Resources

Octafx offers an extensive help center tailored for Indian customers. It contains over 200 articles on platform usage, account management, and market tools. We provide video tutorials in English and Hindi, covering topics like UPI deposits and PAN verification. The FAQ section addresses common Indian-specific questions. Interactive demos allow practice with live market data without risking real funds.

Video Tutorial Library

Our video tutorials feature subtitles and downloadable transcripts. Updated monthly, they cover account setup, KYC, and platform navigation. Interactive simulations guide you through order placement and risk management tools step-by-step.

Trading Guides and Documentation

We provide detailed manuals on forex pairs, commodities, and cryptocurrency trading aligned with Indian regulations. Documentation covers MetaTrader 4, MetaTrader 5, and OctaTrader app system requirements and installation procedures.

Account-Specific Support Services

Account specialists assist with document verification, deposits, and withdrawals compliant with Indian banking norms. Traders with monthly volumes exceeding $10,000 receive dedicated account managers for personalized support and market insights. Verification includes Aadhaar, PAN, and address proofs with explicit instructions on acceptable formats.

Verification Assistance

To speed approval, our team helps with document quality checks and offers alternative methods if standard verification fails. Common issues like expired IDs or mismatched addresses are addressed promptly.

• Document format guidance and quality checks
• Alternative verification method recommendations
• Expedited processing for urgent needs
• Verification status updates
• Assistance with document resubmission

Technical Support Capabilities

Our technical team solves platform connectivity, trade execution, and mobile app issues across Windows, macOS, iOS, and Android. We assist with VPN compatibility, firewall setup, and ISP optimization for Indian networks. Integration support includes third-party trading tools and API consultations with sandbox testing environments.

Platform Integration Support

We validate compatibility and assist with custom indicator installations and automated trading system configurations. API documentation is provided for developers building custom solutions on Octafx servers.

Feedback and Emergency Support

Submit feedback or complaints via your account dashboard or email feedback@octafx.com. Our three-tier complaint escalation ensures issues reach management if unresolved within 48 hours. We conduct monthly surveys to improve service quality continually.

Emergency Support Protocols

Critical incidents like unauthorized access or platform outages activate immediate response. Contact our emergency line for 24/7 assistance. We can freeze accounts, reset passwords, and investigate suspicious activity swiftly to protect your funds.

• Account lockdown on security breaches
• Transaction reversal procedures
• Forensic investigations and reports
• Coordination with authorities when needed
• Expedited recovery and access restoration